Meet the team
At Refine Health we see movement as medicine and structured rehabilitation as the best investment you can make toward long-term wellbeing. That’s why we offer a collaborative approach to your care.
We’ve combined the expertise and experience of various skilled practitioners under one roof to help you overcome and prevent injuries, alleviate pain and improve physical performance.
Our family continues to grow and change as Refine Health does. Each person brings a unique set of skills and passions making us an interesting mix of people – all wanting to help you on your road to recovery, and health resilience!
Pauline
Clinic Director
Physio, Acupuncturist & Pilates Instructor
Senior Physiotherapist, Acupuncturist Pauline worked in private practice for over 18 years. She has a ‘hands on’ approach to treating her clients, with a combination of soft tissue techniques, mobilisation, strength and conditioning, and accupuncture to help them on their path to injury recovery. Pauline has her post grad diploma in Western Acupuncture from AUT, and is very well qualified in the international Mulligan technique, a concept which helps improve mobility at all joints in the body. Pauline is an ex competitive swimmer, and over the past few years has competed at a national age group level in triathlon, Half Ironman and offroad adventure running races including the Tarawera 50km ultra.
Stephen
Physio
Strength and Conditioning
Stephen earned his degree in Physiotherapy from AUT University, complementing his earlier degree in Exercise Science from the same institution. With over a decade of experience as a strength and conditioning coach and personal trainer, Stephen has worked with a diverse range of clients, from elite international athletes to individuals recovering from injuries.
His passion for physiotherapy was sparked during his time playing hockey at the national level, where he competed alongside some of the world's best players and gained firsthand insight into the challenges of injury and recovery.
Stephen takes a holistic approach to physiotherapy, blending manual therapy techniques with his exercise science expertise. He focuses on not only alleviating pain and restoring function but also empowering his patients to build resilience and reduce the risk of future injuries.
In his spare time, Stephen enjoys exploring a variety of sports and outdoor activities, staying true to his active and adventurous nature.
Callum
Physio
Born in Hawkes bay and Trained in Auckland, Callum is a physiotherapist passionate about helping people move better, feel stronger and get back to doing what they love. With hands on experience in grassroots rugby and football to national and international hockey events Callum brings a strong sports and musculoskeletal background to the clinic.
Callum has a special interest in sports injuries, post operative rehabilitation, manual therapy, and exercise prescription. Certified in dry needling he also integrates this into his hands on approach with his clients. He focuses on creating personalised, goal-oriented treatment plans for his clients to reduce pain, restore function, and promote long term strength and resilience.
Experience
- NZ Masters Hockey, Masters Hockey World Cup, Cape Town & Auckland
- Hibiscus Coast AFC mens premier football
- Grammar TEC premier rugby
Kate
Senior Physio
Kate has been an MSK physio for 13 years since qualifying from The University of Nottingham in 2012. She has worked in private practice as well as acute pitch side for a premiership rugby team in the UK and local netball clubs in NZ. Kate is qualified in Mulligan, Dry Needling, Western Acupuncture and is Mat and Reformer Pilates trained. She has just completed her pre and post natal reformer Pilates qualification which she has utilised on herself after the birth of her second child. Kate has helped clients ranging from 7-97 years old and can help with pre/post surgery, strength and conditioning, falls prevention, returning to sports, CRPS, chronic pain, Osgood Schlatter’s and more. She utilises a hands on and rehab based approach to gain the best outcomes for her clients.
Kates passion is athletics, pilates, snowboarding, and keeping fit so you will see her around the local area either at a local bootcamp class or at a play area with her kids.
Donna
Physio
Donna completed her Physiotherapy degree at Otago University and has a special interest in musculoskeletal care. She is passionate about helping people regain strength and confidence through hands-on treatment and personalised plans. Donna believes in the power of tailored sessions that focus on each person’s unique needs. She understands that pain is not fun and will do her best to acknowledge it and help treat the problem.
Outside of work, Donna loves exploring New Zealand’s beautiful scenery and relaxing with walks along the beach. She looks forward to supporting you on your rehab journey and helping you achieve your goals.
Kristel Bartolome
Head of Administration
Kristel is the friendly voice you hear on the end of the phone, she recently moved to New Zealand early 2022 and joined Refine Health soon after. She has a hospitality background and is passionate about helping other people
She is constantly learning from our team which means you are in great hands when you call the clinic to make an appointment.
In her spare time, she enjoys exploring New Zealand and spending time with her friends and family.