Newmarket & St Heliers, Auckland

Movement is medicine.
Recovery is a plan.

Refine Health brings hands-on physiotherapy, strength & conditioning, acupuncture and Pilates together under one roof — so every plan is built around how your body actually needs to heal.

Book an appointment Meet the team
2Auckland clinics
40+Years combined experience, Stu & Pauline
ACCRegistered provider
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You're in good hands.

We've deliberately built a team of trusted health professionals with the depth of skill and experience to support and educate you through recovery, resilience, and long-term change in how you move and feel.

ACC registered provider VALD ForceFrame testing GP & specialist referral network On-site strength & conditioning
8Clinicians & support staff across both sites
20–30Minutes for a thorough first assessment
10+Physio disciplines under one roof
0GP referral required to self-refer to us
Physiotherapy treatment at Refine Health
Industry-leading care

Founded by physios who've worked with Olympians — built for everyone else, too.

Refine Health is led by Senior Physiotherapists Stu Ross and Pauline Thorp, who bring a combined 40 years of private-practice experience to the clinic. Stu has worked at elite level with professional athletes and sports teams both here and offshore, and built Refine Health so that same standard of care is available to anyone — office worker, weekend athlete, busy parent, or active octogenarian.

As physiotherapists, we can refer you directly for X-rays, ultrasound scans and steroid injections, and into our network of specialists and orthopaedic surgeons — no GP referral required to get started.

  • Sports injuries
  • Back & neck pain
  • Knee pain
  • Shoulder pain
  • Running injuries
  • Foot & ankle pain
  • Headaches
  • Muscle imbalances
Contact us 09 520 1832
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What we treat

A full range of motion, covered by one team.

From hands-on manual therapy to structured strength programmes, every discipline lives under one roof — so your plan can draw on whichever mix actually gets you better.

Injury Rehabilitation

Structured, staged recovery plans

Massage

Soft tissue & manual therapy

Acupuncture

Western acupuncture techniques

Strength & Conditioning

Load, rebuild, protect

Pilates

Mat & reformer classes

Run Assessment

Gait analysis & correction

Sports Physio

Pitch-side to post-op

Neck, Back & Shoulder

Spinal & upper-limb care
Meet the team

Every person here brings something different to your recovery.

Our family keeps growing alongside Refine Health — each clinician with their own skills, sporting background, and way of getting you back to what you love.

SR
Stu Ross
Managing Director / Consultant Physio

Founder of Refine Health, with an elite-sport background working alongside professional athletes and teams in NZ and abroad.

Email Stu
Pauline Thorp, Clinic Director
Pauline Thorp
Clinic Director / Senior Physio

18+ years in private practice, combining soft tissue work, mobilisation and acupuncture — also a competitive triathlete and ultra runner.

Book with Pauline
Nick Bayliss, Senior Physio
Nick Bayliss
Senior Physio

Just joined the team — 10+ years' experience, MSc from Brunel University, with a particular interest in shoulder injuries and post-op rehab.

Book with Nick
Kate Birks, Senior Physio
Kate Birks
Senior Physio

13 years as an MSK physio across the UK premiership and NZ netball, from pre/post-surgery to falls prevention and chronic pain.

Book with Kate
CF
Callum Fitzpatrick
Senior Physio

Sports and musculoskeletal background spanning grassroots to international hockey, rugby and football, with a focus on post-op rehab.

Book with Callum
Stephen Evans, Physio
Stephen Evans
Physio / Strength & Conditioning

A decade coaching strength & conditioning for elite athletes, now blending manual therapy with exercise science to build resilience.

Book with Stephen
Donna Besada, Physio
Donna Besada
Physio

Otago-trained with a focus on musculoskeletal care, building tailored, hands-on sessions around each person's specific goals.

Book with Donna
Kristel Bartolome, Head of Administration
Kristel Bartolome
Head of Administration

The friendly voice on the phone — here to help you find the right clinician and get booked in without the runaround.

Call Kristel
Technology

VALD ForceFrame

Repeatable, adaptable strength testing and training for every major joint in the body. We use it to benchmark where you're at, track real progress session to session, and know exactly when you're ready for the next stage of load.

Learn more about VALD
VALD ForceFrame strength testing dashboard
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Articles & tips

Insight from the clinic floor.

Real guidance from our team — on what's actually going on with your body, and when it's worth getting seen.

Knee anatomy illustration
New · Stu Ross

Knee Pain: What's Actually Going On In There (And When To Worry)

From ACL tears to runner's knee — the mechanisms, red flags, and the current best-practice first aid for the first 48 hours.

9 August 2026
Stu Ross

How to Find the Right Physiotherapist for Your Needs

What actually matters when choosing a physio — qualifications, specialty fit, and the questions worth asking first.

14 July 2025
Stu Ross

The Role of Physiotherapy in Relieving GP Workloads and Improving Patient Care

Why self-referring to a physio first can mean faster care for you, and more capacity for your GP.

21 February 2025
View all articles & tips
Two Auckland clinics

Find your nearest Refine Health.

Clinic 01

Newmarket

14 Davis Crescent, Newmarket, Auckland
09 520 1832
Book Newmarket Clinic details
Clinic 02

St Heliers

10 Turua Street, St Heliers, Auckland
09 520 1832
Book St Heliers Clinic details
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Good to know

Questions we hear a lot.

Do I need a referral to see a physio?
No — a GP referral isn't mandatory to see a physiotherapist in New Zealand. You can self-refer directly to us, though a referral can sometimes help tailor care to your specific needs. We're a registered ACC provider, so we can lodge an injury claim directly without needing to go through your GP first.
How quickly should I get an appointment?
As soon as possible. Early intervention makes a real difference to outcomes, so don't wait to see how things settle on their own — the sooner we can assess it, the more options we have.
What happens at my first appointment?
We'll ask about your history and current symptoms, then run a physical assessment to build a diagnosis and treatment plan. That plan might involve hands-on therapy, targeted exercises, or small changes to things like your desk setup. First appointments typically run 20–30 minutes.
How will I be assessed?
Your physio will ask about the problem and anything else that might be contributing, then check your movement, flexibility and range of motion, sometimes with direct palpation of the area. From there, you'll get a clear diagnosis and a treatment plan built around your specific goals.

Ready to move better and feel stronger?

Book online in under a minute, or give the team a call — we'll help you find the right clinician for what you need.

Book online Call 09 520 1832
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09 520 1832
09 520 1832